Store Policies
RETURNS AND REFUNDS
Everything You Need to Know
Last updated: 20/11/2023
1. Returns
We want you to be completely satisfied with your purchase from SPARKPRO UK. If you are not satisfied, you may return the product within 30 days of receiving it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.1. Approved Refunds: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
2.2. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. Exchanges
If you need to exchange a product for the same item, please contact us at alejandro@sparkpro.uk to arrange the exchange.
4. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us at alejandro@sparkpro.uk with details and photographs of the issue. We will guide you through the return and replacement process.
6. Cancellation of Orders
If you wish to cancel an order, please contact us immediately at alejandro@sparkpro.uk. If the order has not been shipped, we will cancel the order and issue a refund. If the order has been shipped, please follow the standard returns process.
7. Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please contact us at alejandro@sparkpro.uk.
WARRANTY AT SPARKPRO.UK
About Our Policy
Last updated: 20/11/2023
1. Warranty Coverage
SPARKPRO UK ("we," "us," or "our") provides a limited warranty on all products purchased directly from [www.sparkpro.uk] or authorized SPARKPRO UK distributors. This warranty covers defects in materials and workmanship under normal use during the warranty period.
2. Warranty Period
The warranty period for our products is 12 months from the date of purchase. The date of purchase is defined as the date indicated on the purchase receipt or invoice.
3. What is Covered
During the warranty period, SPARKPRO UK will repair or replace, at our discretion, products or parts that prove to be defective due to improper materials or workmanship.
4. What is Not Covered
The warranty does not affect your statutory rights as a consumer and does not cover the following:
4.1. Statutory Rights: Nothing in this warranty policy affects your statutory rights.
4.2. Exclusions: Damage caused by accidents, misuse, abuse, neglect, improper installation, or unauthorized modification.
4.3. Normal Wear and Tear: Normal wear and tear, cosmetic damage, or deterioration of the product's appearance.
4.4. Non-SPARKPRO UK Products: Damage caused by use with non-SPARKPRO UK products.
5. Making a Warranty Claim
To make a warranty claim, please follow these steps:
5.1. Contact Customer Support: Contact our Customer Support team at alejandro@sparkpro.uk within the warranty period.
5.2. Provide Information: Provide proof of purchase, a detailed description of the issue, and any relevant photographs.
5.3. Assessment: Our Customer Support team will guide you through the warranty process, which may include returning the product for inspection.
6. Resolution Process
Upon receiving the warranty claim, we will assess the issue and determine whether it falls within the warranty coverage. If eligible, we will repair or replace the defective product or parts.
7. Shipping Costs
Customers are responsible for the cost of shipping the product to us for warranty inspection. SPARKPRO UK will cover the cost of return shipping for warranty-approved repairs or replacements.
8. Exclusions and Limitations
To the extent permitted by law, this warranty is the sole and exclusive remedy. SPARKPRO UK shall not be liable for any incidental or consequential damages.
9. Contact Us
If you have any questions or concerns about our warranty policy, please contact our Customer Support team at alejandro@sparkpro.uk.
PRIVACY AT SPARKPRO.UK
All About Information Security
Last updated: 20/11/2023
1. Introduction
Welcome to SPARKPRO UK ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website [www.sparkpro.uk] and related services.
2. Information We Collect
2.1 Personal Information:
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When you visit our website, we may collect personal information such as your name, email address, postal address, and phone number.
2.2 Payment Information:
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We may collect payment information when you make a purchase, including credit card details. However, we do not store payment information on our servers. All payment transactions are processed securely through our website.
2.3 Usage Information:
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We automatically collect information about how you interact with our website, including your IP address, browser type, and operating system.
3. How We Use Your Information
3.1 Order Processing:
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We use your personal information to process and fulfill your orders, including shipping and payment processing.
3.2 Communication:
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We may use your contact information to send you order-related updates, promotional materials, and other communications.
3.3 Analytics:
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We use analytics tools to understand how users interact with our website and improve its functionality and user experience.
4. Data Sharing
4.1 Third-Party Service Providers:
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We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
4.2 Legal Compliance:
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We may disclose your information to comply with applicable laws, regulations, or legal processes.
5. Your Rights
5.1 Access and Correction:
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You have the right to access and correct your personal information held by us.
5.2 Opt-Out:
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You can opt out of receiving promotional emails by following the instructions in those emails.
6. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, and any changes will be posted on this page.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at alejandro@sparkpro.uk.